1. An Initial Visit
This is an in depth audit of the entire business, covering not only visible standards, but also an audit of strategic planning, operational systems, supply chain and all elements of management.
2. Report
A detailed written appraisal and priority action report with completion dates.
3. Training
Important and urgent staff training or management training needs are identified and the first of this training is started immediately or a time set.
4. Information
Key information is gathered or systems set up to provide financial information for ongoing monthly Key Performance Indicator monitoring. This is vital in identifying areas for improvement and to measure effectiveness of actions implemented.
5. Monthly Key Performance Indicator (KPI) monitoring.
Using key information from clients, we then process the data in our KPI monitor and return next day with a KPI summary
Sales
Customer count
Average sale
Shrinkage - % of sales
Gross Profit by department
Gross Margin by department
Stock turn by department
Gross Margin Return on Investment
Stock level by department
Wages
Marketing expenses
Operational Expenses
Occupational expenses
Financial Expenses
Net operating profit All the KPI’s are expressed as a percentage of sales for fast easy reading with the whole summary on one page.
6. Advice and support ongoing on any matter relating to garden retail on a weekly basis by phone or email.
What is motivation and how to do more of it
Top 5 Tips for Service
Top 5 Tips for Selling
Top 5 Merchandising Tips
Top 5 After Sales Tips
Top 5 Tips for Peak Trading Days
Top 5 Ways to Put Money in the TillContact Ian Boardman on info@ibbis.co.uk for more details or to book.